The faxes page is used to view, manage, and process incoming and outgoing faxes related to prescriptions and pharmacy communications. It is a central location for reviewing prescription faxes, creating new prescriptions, and tracking fax activity.
Rx Faxes
The Rx Faxes tab displays all incoming prescription faxes within a selected date range. From this view, users can:
- Review prescription images
- Create a new prescription directly from a fax
- Track recently received prescription faxes by date
- Show archived rx faxes
Quick Tip: Set the date range to today’s date and review Rx faxes daily to ensure timely processing.
Non-Rx Faxes
The Non-Rx Faxes tab displays all of the incoming pharmacy communication faxes. This can include clarification requests such as dose, quantity, SIG, or prescriber details, as well as therapeutic interchange or substitution requests.
Inbound Faxes
The Inbound Faxes tab displays all of the incoming pharmacy communication faxes along with the prescription faxes. It is basically a combination of the rx and non-rx faxes tabs, used if you want to see the order you received them all in for the selected date range.
Outbound Faxes
The Outbound Faxes tab shows faxes sent from the system, including:
- Refill requests sent to prescribers
- Authorization requests
- Other pharmacy communications
Users can view the fax status to confirm whether a fax was successfully sent.
General Notes
- Clicking on a fax displays the fax image and related actions.
- Fax availability and actions may vary based on user permissions.
- All fax activity is logged for record-keeping and workflow tracking.