If a prescription has already been transferred out, the billing cannot be reversed directly. It must be reactivated first.
How to Reverse the Billing:
To reverse the billing, the prescription must first be reactivated:
- Select the prescription.
- Click Inactivate.
- When prompted, choose Activate under the actions section and confirm the prescription.
- Once the prescription is reactivated, reverse the billing by going into the rx screen and clicking adjudicate drug.
- After the reversal is complete, inactivate the prescription again in the patient profile rx history.
Important Notes:
- Billing should ideally be reversed before transferring a prescription out.
- This process should only be used when the transfer has already been completed and a billing reversal is still required.
