Payment Terminal Not Working
Verify that the amount is sending to the payment terminal after clicking send.
- If yes, all Box Labs does is send the amount to the terminal, anything after that is either on your end or the payment provider’s.
- If no, then the issue is that the static ip got reset. Please follow the steps below to set it up properly.
Step by Step- Desk 5000 Setup
For Reference: Global Payments Desk 5000 Manual
YOU WILL NEED ALL ADMIN CREDENTIALS FOR THE PAYMENT TERMINAL.
If you do not have your credentials you will need to call Global Payments and get them (only the store owner can usually do this). If the screen is locked from inputting the password wrong multiple times then you will also need to call Global Payments.
The process will involve setting the device to a Static IP and then linking it with Box.
Creating a static IP
Step 1 - Tap Admin in the bottom left corner (it will prompt you for an admin name and password)
Step 2 - Press 3 for Setup Menu
Step 3 - Press 2 for Communications
Step 4 - Press 3 for Ethernet
Step 5 - Press 1 for Current Setup
Step 6 - Press Print (This printed sheet will now give you all the details you need to set your terminal to a static IP.
Step 7 - Go back to this screen but now press 2 for Ethernet Setup
Step 8 - Press Static IP
Step 9 - Fill out the IP Settings using the reference sheet you printed.
Press the green button when you are done. You have now configured the device with a static IP. You must enable semi integrated mode before you can use your terminal with Box now.
Enabling Semi Integrated Mode
Step 1 - Go to Admin Menu → Enter Admin Username / Password → Press 8. Misc Options
Step 2 - Press 1 for semi-integrated
Step 3 - Make sure enable semiinteg is on and receipt options is set to ECR, then Press 2 for communication type
Step 4 - Set it to ethernet
Step 5 - Enter 8888 as the Terminal Port
Step 6 - Copy the info into the semi integrated settings within Box. To get there go to settings, and scroll down to semi integrated settings.
You are now ready to use your Desk 5000 terminal with Box Labs. To process a debit or credit transaction: simply click the blue send button at checkout and you will be prompted to complete the transaction on your payment terminal.