First of all, please make sure all the cables are connected securely.
Cables to check:
- PC to the receipt printer
- Receipt printer to the cash drawer
Troubleshooting steps:
Case 1
The cash drawer doesn’t automatically open and receipt printer is working — restart your PC terminal
Case 2
Both the receipt printer and the cash drawer aren’t working
- restart your pc
- after the windows is booted up. go to windows->printer settings and check if POS80 or FK80 is connected
- if not, uninstall the driver by right clicking on the printer -> uninstall
- go to https://www.boxlabs.ca/downloads password: pilot
- check your receipt printer, if it has Munbyn label then download the Munbyn driver.
- follow the installation wizard
- select pos80C
- download the new pos driver
- follow the installation wizard
- Go back to windows->printers again then you should see the new receipt printer installed on the terminal
- click the receipt printer then try printing a test page by selecting the “print a test page” option on the left
- Upon the successful printer installation. Open Box
- go to Settings-> printer settings then select the printer name that was newly installed
- try opening the drawer and reprint the receipt again
