Troubleshooting
Troubleshooting
Cash Drawer Won’t Open
This article provides troubleshooting steps for when the cash drawer won't open.
Payment Terminal Setup
This article provides step by step instructions regarding how to set up and integrate a Desk 5000 payment terminal with Box.
ODB Billing Issues
This article provides instructions for initial setup and potential issues related to ODB billing, including entering the ON Number, Prescriber ID, and OCP number.
Sync Server Problems
This article guides users through updating and enabling sync server on the Box platform for accurate data on the POS terminal and server computer.
Cash Back For Debit
This article explains how to set up payment terminals for cashback transactions, improving the customer experience and loyalty.
Internet Issues
This article describes how to use your iPhone as a hotspot during times when your pharmacy LAN is down.